Refund policy

Last Updated: October 31, 2026

At LYNX RIDERS, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or does not meet the conditions below, we're here to help.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, provided that:

  • The product is unused, unworn, and in its original condition.

  • All original packaging, tags, labels, and accessories are included.

  • The product has no signs of use, damage, washing, or alteration.

  • You provide valid proof of purchase or your order number.

For hygiene and safety reasons, certain personal-use products may not be eligible for return unless they arrive damaged, defective, or incorrect.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.

  • Share your order number and clear photos or videos showing the issue.

  • Our team will review your request and guide you through the next steps.

Once the issue is verified, we will arrange an appropriate replacement, exchange, or refund, depending on product availability and the circumstances.

3. Size Exchange

If your riding shoes, boots, jackets, or other wearable products do not fit, you may request a size exchange within 7 days of delivery.

Size exchanges are subject to stock availability and the product must meet our return eligibility requirements.

Please check the product size guide before placing your order.

4. Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Used, worn, washed, or damaged products.

  • Products without original packaging, tags, or accessories.

  • Items damaged due to misuse, improper handling, or normal wear and tear.

  • Clearance or final-sale items, where clearly stated at the time of purchase.

  • Personal-use items where hygiene restrictions apply.

This does not affect your rights if an item arrives defective, damaged, or incorrect.

5. Refund Policy

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed through an agreed payment method.

  • Processing time may take 5–10 business days, depending on the payment provider or bank.

  • Original delivery charges are generally non-refundable unless the return is due to our error or a verified defective product.

For Cash on Delivery orders, our team will coordinate with you to arrange an appropriate refund method.

6. Return Shipping Charges

  • If the return is due to an incorrect, damaged, or defective product, LYNX RIDERS will cover the applicable return shipping cost.

  • For size exchanges or customer preference-based returns, the customer may be responsible for return and reshipping charges.

  • Please contact our team before sending any product back.

Unauthorized returns may not be accepted.

7. How to Request a Return or Exchange

To initiate a return or exchange, contact our support team with:

  • Your order number.

  • The product name.

  • The reason for the return or exchange.

  • Clear photos or videos, if applicable.

Contact: [Insert your customer support email]
WhatsApp: [Insert your WhatsApp number]

Our team will guide you through the return process and provide the return instructions.

8. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible. Please contact us as soon as possible if you wish to cancel an order.

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact: